Organize before you generate.

A team’s knowledge lives in documents, messages and habits. Making it accessible means identifying current sources, duplicates and restricted information. A document assistant needs to respect those boundaries and retrieve the right context before writing an answer.

Make sources part of the interface.

Showing references lets people check an answer and return to the original document. Provide a clear response when the sources are insufficient, too. A system becomes more useful when it helps people understand what it knows and what still needs checking.